Terms & Conditions
Last Updated: 1 October 2026
Welcome to Maison Elham. These Terms & Conditions govern your use of our website and the services provided by Maison Elham. By accessing our website, submitting an enquiry or engaging our services, you agree to these Terms & Conditions.
Please read them carefully before using our website or engaging our services.
1. About Maison Elham
Maison Elham provides professional advisory and support services relating to UK immigration, visas, university admissions, student recruitment, travel assistance, UK housing placement, document review and compliance support.
Our services are designed to provide practical guidance and administrative assistance. Where a matter requires regulated legal representation or specialist professional advice, we may recommend that you obtain advice from an appropriately authorised professional.
2. Use of Our Website
You agree to use this website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities
- Submit false, misleading or inaccurate information
- Attempt to gain unauthorised access to our systems
- Interfere with the operation or security of the website
- Copy or reproduce website content without permission
- Use our website to distribute malicious software or harmful material
- Impersonate another person or organisation
We reserve the right to restrict or terminate access where we reasonably believe these Terms have been breached.
3. Our Services
Maison Elham provides support across a range of services, including:
- Advisory & Strategy
- Immigration & Visas
- Student Admissions
- Travel Concierge
- UK Housing Placement
- Document Legal Audit
- Compliance & Appeals
The exact scope of services provided to each client may vary depending on the service selected and the client’s individual circumstances.
4. No Guarantee of Immigration or Admission Outcomes
Maison Elham does not guarantee the outcome of any visa, immigration, university admission, recruitment, housing or other application.
Decisions relating to UK visas and immigration are made by the relevant UK authorities. University admission decisions are made by the relevant educational institution.
Our role is to provide guidance, preparation and support based on the information and documents provided to us.
Submitting an application does not guarantee approval, admission, visa issuance or any particular outcome.
5. Accuracy of Information
You are responsible for providing accurate, complete and truthful information.
You must inform us promptly if any information or circumstances relevant to your case change.
We are not responsible for consequences arising from:
- False or misleading information
- Missing information
- Incorrect documents
- Altered or fraudulent documents
- Failure to disclose relevant circumstances
- Failure to follow instructions provided to you
- Changes in your circumstances that are not communicated to us
Providing false information or fraudulent documentation may result in termination of our services and may have serious legal consequences.
6. Client Responsibilities
Clients are responsible for:
- Providing accurate information and genuine documents
- Responding to requests for information in a timely manner
- Reviewing documents before submission
- Meeting application deadlines
- Paying applicable government, university, visa and third party fees
- Attending appointments, interviews and biometric appointments where required
- Following instructions from relevant authorities and institutions
- Keeping their contact details up to date
We cannot be responsible for delays or negative outcomes caused by a client’s failure to meet these responsibilities.
7. Immigration and Visa Services
Our immigration and visa support is based on the information available to us at the time of providing the service.
UK immigration rules, policies, fees, processing arrangements and application requirements may change. We do not guarantee that information provided at an earlier date will remain applicable to a future application.
Clients should follow the latest requirements published by the relevant UK authorities.
Government application fees, visa fees, immigration health charges, biometric fees and other official charges are generally separate from our professional or administrative service fees unless expressly stated otherwise.
8. University Admissions
Maison Elham may assist clients with university and course selection, application preparation, documentation and admissions related communication.
Final decisions regarding:
- Admission
- Course offers
- Scholarships
- CAS issuance
- Tuition fees
- Academic eligibility
- University conditions
are made by the relevant educational institution.
We do not guarantee admission to any particular university or course.
9. Housing Placement
Where housing placement assistance is provided, Maison Elham may help clients identify or explore accommodation options.
We do not guarantee the availability, suitability, condition, pricing or continued availability of any property unless expressly agreed in writing.
Tenancy agreements are normally entered into between the client and the relevant landlord, property manager or accommodation provider.
Clients are responsible for reviewing tenancy agreements and property terms before committing to accommodation.
10. Document Review and Legal Audit
Our document review service is intended to identify potential issues relating to completeness, consistency and organisation.
A document review does not guarantee that an application will be approved or that every potential issue will be identified.
Unless expressly provided by an appropriately authorised legal professional, our document review service should not be treated as a formal legal opinion or legal representation.
11. Compliance and Appeals
Where we provide compliance or appeal related support, the scope of our service will depend on the circumstances of the case.
Clients should provide complete and accurate decision letters, correspondence and supporting documentation.
Where specialist legal representation is required, we may recommend that you seek advice from an appropriately regulated immigration solicitor, barrister or other authorised professional.
12. Fees and Payments
Our service fees will be communicated to the client before work begins, where applicable.
Unless otherwise agreed:
- Fees must be paid according to the agreed payment schedule.
- Third party fees are separate from Maison Elham service fees.
- Government, university, accommodation and application fees are generally payable by the client.
- Additional services may incur additional charges.
- Work may be paused where agreed payments are overdue.
Any applicable refund or cancellation arrangements will depend on the service agreement and the stage at which the client requests cancellation.
13. Refunds and Cancellations
Refund eligibility depends on the nature of the service and the amount of work already completed.
Where work has already commenced, certain fees may be non-refundable to the extent permitted by applicable law.
Third party payments, including university fees, government fees, visa fees, accommodation deposits or other external charges, are subject to the refund policies of the relevant third party.
Clients should contact us as soon as possible if they wish to cancel a service.
14. Third Party Services
Our website and services may involve third party organisations, including universities, government authorities, accommodation providers, recruitment partners, payment providers and other service providers.
We are not responsible for the independent actions, decisions, availability, policies or services of third parties.
Where a third party makes a decision affecting your application or service, that decision remains outside our control.
15. Website Content
We make reasonable efforts to keep the information on our website accurate and current.
However, immigration rules, university requirements, fees, processing times and other information can change.
Website content is provided for general informational purposes and should not automatically be treated as personalised immigration or legal advice.
16. Intellectual Property
Unless otherwise stated, the content of this website, including text, graphics, branding, logos, images, designs and other materials, belongs to Maison Elham or is used with appropriate permission.
You may not reproduce, modify, distribute, republish or commercially exploit our website content without our prior written permission.
17. Confidentiality
We will handle client information in accordance with our Privacy Policy and applicable data protection requirements.
Clients should ensure that information submitted to us is accurate and relevant to the service being requested.
18. Limitation of Liability
To the extent permitted by applicable law, Maison Elham will not be responsible for losses arising from matters outside our reasonable control, including:
- Changes to immigration rules or government policies
- Visa or immigration decisions
- University admission decisions
- Delays by government authorities or educational institutions
- Third party service failures
- Incorrect or incomplete information supplied by the client
- Missed deadlines caused by the client
- Accommodation availability or third party property issues
- Technical failures beyond our reasonable control
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
19. Events Beyond Our Control
We will not be responsible for delays or failure to perform our services where circumstances beyond our reasonable control prevent or significantly affect our ability to provide the service.
Such circumstances may include government actions, changes in law, technical failures, natural disasters, emergencies, strikes, civil disruption or failures of third party providers.
20. Communications
We may communicate with clients through email, telephone, WhatsApp or other agreed communication channels.
Clients are responsible for ensuring that the contact details they provide are accurate and regularly monitored.
Important requests, deadlines or documents may require a response within a specified period.
21. Links to Other Websites
Our website may contain links to external websites.
These links are provided for convenience and informational purposes. We do not control or accept responsibility for the content, availability, security or privacy practices of external websites.
22. Suspension or Termination of Services
We may suspend or terminate services where:
- A client provides fraudulent or misleading information
- Required payments remain outstanding
- The client engages in abusive or inappropriate behaviour
- The client asks us to undertake unlawful activities
- Continuing the service would create a legal, regulatory or professional concern
- The client materially breaches these Terms
Where appropriate, we will inform the client of the reason for suspension or termination.
23. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, business practices or applicable legal requirements.
The updated version will be published on this page with a revised “Last Updated” date.
Your continued use of our website after an update constitutes acceptance of the revised Terms, to the extent permitted by law.
24. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of England and Wales, unless another jurisdiction is expressly agreed in writing or applicable law requires otherwise.
Any disputes should initially be raised with Maison Elham so that the parties have an opportunity to resolve the matter informally.
25. Contact Us
If you have questions about these Terms & Conditions or our services, please contact us.
Maison Elham
London Office: Mayfair, Berkeley Square, W1J 6BD London, United Kingdom
Dubai Desk: Boulevard Plaza Tower 1, Downtown Dubai United Arab Emirates
UK Admissions Desk: uk.admissions@maisonelham.com
General Enquiries: info@maisonelham.co.uk
Support: maisonelhamsupport@gmail.com
UK VIP Line: +44 20 7946 0912
Dubai Desk: +971 4 800 ELHAM